Legal Information

Below is all the legal mumbo jumbo, stuff that lawyers dream of, but that the regular user seldom reads, let alone understands. We have tried to make this easy for you with headings and layout to encourage you to take the time to read them. If you do not have the time; they effectively state that we promise to never cheat or swindle you, sell your details or do anything else to compromise our integrity. In turn, we expect you to play fair with us and stick to our terms and conditions and to read them before completing your booking.

Terms and Conditions

1. Definitions

  • Achievement Specialists Ltd (The Company) is the provider of the course/coaching.
  • 'Participant' means the person entering into agreement with Achievement Specialists Ltd for the purpose of attending a course or coaching.

2. Booking Conditions

We offer a 14 day cooling off period for a full refund. You have the right to cancel your order/booking up to 14 calendar days after the day on which you receive your goods or joining instructions documents. You do not need to give us any reason for cancelling your order/booking nor will you have to pay any penalty. Should you wish to cancel your order/booking, you can use the cancellation form included in your order documents, or alternatively, you can notify us in writing by any durable medium (for example letter sent by post, or email).

  

3. Post

We aim to confirm your place on the course/coaching within 24 hours of receiving your completed form and deposit. If you do not hear from us within a working week please contact the office on 01264326229

4. Fees and Extra Value Added Goods and Services

From time to time Achievement Specialists Limited make alterations to the course fee structure the value added goods and services included within the Silver/Gold/Platinum Options. Achievement Specialists Ltd reserve the right to alter the course fee structure the value added goods and services included within the Silver/Gold/Platinum Options at any time without liability. Each and any bookings will be eligible to receive the structure and the value added goods and services included within the Silver/Gold/Platinum Options as published within this website restricted and applicable only to the date on the signed booking form. Please also be aware of Clause 20. Changes to Terms & Conditions. Any additions or deletions to structure or the value added goods and services included within the Silver/Gold/Platinum Options, prior or post booking date will not affect the original booking as the bookings and goods are date related.

5. Payment

Diploma Course - Full payment must be made in advance of the start date (Early bird 30 days) and should be accompanied by a completed booking form.  

Diploma deposit minimum £250+vat which is non-refundable after 14 calendar days from receipt of joining instructions date. This does not affect your normal statutory rights.

Distance Learning Diploma - Full payment must be made in advance of the start date and should be accompanied by a completed booking form. Distance Learning Instalment  plans - A minimum of 75% of the course price must be paid before the complete Distance Learning Diploma materials will be shipped. The entire course fee must be paid within 6 months of the date of the deposit payment. Failure to complete payment within 6 months will void the course.  

6. Cancellations, Transfers

Transfer of a course booking to an alternative date is subject to the following charges:

  • Transfer requested 15 days or more prior to the start date: charge = 25% of total course fee
  • Transfer requested 14 days or less prior to the start date: charge = 50% of total course fee

  • All transfer fees must be paid 30 days prior to the new date of the course selected for transfer. This does not affect normal statutory rights. 

    Cancellation

    We offer a 14 day cooling off period for a full refund. You have the right to cancel your order/booking up to 14 calendar days after the day on which you receive your goods or joining instructions documents. You do not need to give us any reason for cancelling your order/booking nor will you have to pay any penalty. Should you wish to cancel your order/booking, you can use the cancellation form included in your order documents, or alternatively, you can notify us in writing by any durable medium (for example letter sent by post, or email). If your course is due to start within 14 calendar days of when a booking is made, your legal right to cancel under the Distance Selling Regulations will not apply. 

    Cancellation of a mentoring or coaching session

    Any requests for changes in dates and times of a mentoring or coaching session must be made 48 hours prior to the session. If a participant fails to inform 48 hours prior to the session, or, to attend the mentoring or coaching session, the session will be considered to have been attended by the participant. 

    7. Cancellation by Achievement Specialists Ltd

    Achievement Specialists Ltd reserve the right to cancel or postpone the course/coaching without liability and participants will be offered an alternative event date, a credit note or a partial refund or full refund depending on materials already delivered. The participant agrees to indemnify and keep indemnified Achievement Specialists Ltd from and against any and all liability and loss damage (whether civil or criminal) suffered, this also includes legal fees or costs incurred by Achievement Specialists Ltd resulting from a breach of this agreement by the participant his or her employees or agents as a result of changes made.
     

    8. Special Requirements

    If you have any special requirements please contact us as soon as possible to discuss your requirements 01264 326229.

    9. Joining Instructions

    You will be sent joining instructions, which will contain details of the location, start times and any other relevant details.

    10. Accommodation

    Participants of any course run by Achievement Specialists Ltd are responsible for their own residential accommodation unless otherwise stated in the course options. For example,  in the platinum option accommodation is provided as described on this website.

    11. Participants Obligations

    In consideration of any events/courses/coaching to be rendered by Achievement Specialists Ltd under this agreement the participant agrees:-   

    1. To pay the fee in full, without deductions.
    2. Not to solicit any of the other participants of Achievement Specialists Ltd courses/coaching.
    3. Not to cause or permit anything to damage or endanger the intellectual property, or to assist or allow others to do so, of Achievement Specialists. Intellectual property. This includes but is not restricted to copyright, stationery, logo, participant lists, un-recognised design rights, website, course materials and any other item produced by Achievement Specialists.
    4. That Achievement Specialists Ltd is not a provider of employment, nor is it an agency for the provision of clients.
    5. That the participants success in starting and developing a Life Coaching or coaching practice is exclusively the responsibility of the participant and Achievement Specialists Ltd is in no way liable.
    6. That Achievement Specialists Ltd has not made any representation to guarantee success as a Life Coach of any participant in any of the courses/coaching supplied by Achievement Specialists.
    7. That in the eventuality Achievement Specialists Ltd is liable to any extent under these terms and conditions or general/common law the liability of Achievement Specialists Ltd is limited to the amount of fee paid by the participant.
    8. That any publicity, information, course/coaching agenda, specifications supplied by Achievement Specialists Ltd in relation to the supply of courses/coaching are for guidance only and are subject to reasonable alterations by Achievement Specialists Ltd and at Achievement Specialists Ltd discretion without the prior need to obtain consent from the participant.
    9. That Achievement Specialists Ltd is not liable in any manner if the course/coaching contains materials, methods, techniques or any other form of information which the participant is already familiar with.
    10. The participant understands that portions of Achievement Specialists events may be photographed, and/or recorded on video or audiotape. The participant understands that his or her likeness may appear on photographs and/or his or her voice and/or image may appear on video/audio tapes, and  the participant agrees that no compensation will be paid to him or her for any use made of these photographs and audio/video recordings.  The participant waives all rights he or she may be entitled to over such images or recordings.
    11. Returning coaches who are eligible or have special agreement to revisit  the diploma workshop part of the course; must complete a booking form stipulating the date of attendance and he/she fully understands that failure to attend the agreed return date, or cancellation of any agreed return date, for whatever reasons, will mean a complete forfeit of all and any rights to attend further diploma workshops.Transfers are not permitted.

    12. Materials/documentation

    Any material or documents (excluding Curriculum Vitae) submitted to Achievement Specialists Ltd becomes the property of Achievement Specialists Ltd and can be used in any way it sees fit. Photographs of the participants will be taken during the course and may be used for marketing. If you do not agree to your image being used in this manner please inform a member of Achievement Specialists Ltd staff prior to the photographs being taken.

    13. Address/Contact detail Changes

    It is the participants responsibility to inform and keep informed Achievement Specialists Ltd., of any changes in their contact details. If the participant fails to inform Achievement Specialists Ltd., of changes, and information/certificates/etc. sent becomes lost in transit the participant will be responsible for any costs involved in re-sending. Please note that replacement certificates will be charged at the published charge - currently £30.00.

    14. Money Back Guarantee

    We offer a 14 day cooling off period for a full refund. You have the right to cancel your order/booking up to 14 calendar days after the day on which you receive your goods or joining instructions documents. You do not need to give us any reason for cancelling your order/booking nor will you have to pay any penalty. Should you wish to cancel your order/booking, you can use the cancellation form included in your order documents, or alternatively, you can notify us in writing by any durable medium (for example letter sent by post, or email).


    15. Referrals

    When a participant/delegate has been referred to become a Life Coach and they attend and complete the Life Coaching Practitioner Diploma workshop part of the course and have paid the full fee as advertised on the website www.achievementspecialists.co.uk at the time of booking the course, Achievement Specialists Ltd. will pay a referral fee. The fee is at the absolute discretion of Achievement Specialists Ltd. and Achievement Specialists Ltd. reserves the rights to refuse payment any time without liability. Referral fees will also be subject to the following conditions;

    The participant/referee has filled in the 'HOW DID YOU HEAR ABOUT THE EVENT OR ACHIEVEMENT SPECIALISTS? Section on the booking form' with a clearly written name, and it has been received by Achievement Specialists Ltd. Where there is any confusion as to who has made the referral (where participant / delegate speaks to more than one person) Achievement Specialists Ltd. reserves the complete and absolute right to decide if, and how, the referral payment is made. Achievement Specialists Limited reserves the right to alter the amount of referral fees payable without notice; the relevant current rates will be displayed within the members area forum and are available on request at the registered office. Any persons referring participants / delegates to Achievement Specialists Ltd. courses indemnify and keep indemnified Achievement Specialists Ltd. from and against any and all liability and loss damage (whether civil or criminal) suffered this also includes legal fees or costs incurred by Achievement Specialists Ltd. resulting from a breach of this agreement by the referee, participant his or her employees or agents.

    16. Silver Plus/Gold/Platinum Coaching

    Participants who select the Gold, Platinum or Silver Plus Options must take all coaching/mentoring sessions within six months of the date of the workshop they attend. No refunds or date extensions will be given unless expressly agreed in writing from a director of Achievement Specialists Ltd. Failure to arrange and/or take the any or all of the coaching/mentoring sessions within the agreed time frames will render any and all outstanding sessions void. All mentor coaches will be selected by Achievement Specialists. In the rare event that the mentor and participant cannot work together the participant will be selected a replacement mentor. The participants success in starting and developing a Life Coaching or coaching practice is exclusively the responsibility of the participant and Achievement Specialists Ltd is in no way liable. Achievement Specialists Ltd has not made any representation to guarantee success as a Life Coach of any participant in any of the courses/coaching/mentoring supplied by Achievement Specialists. The participant agrees to carry out due diligence on any action taken or decision made during the Gold, Platinum or Silver Plus Coaching/mentoring and it is solely the responsibility of the participant who completely indemnifies Achievement Specialists Ltd or their agents from any liabilities. Participants on the Gold or Platinum diploma Options who are eligible to revisit  the diploma workshop part of the course; must complete a booking form stipulating the date of attendance and he/she fully understands that failure to attend the agreed return date for whatever reasons, will mean a complete forfeit of all and any rights to attend further diploma workshops as part of the original option purchased. The participant can return to the diploma workshop by paying the current returner rate as stipulated in the Achievers Club. In the unlikely event the mentoring undertaken does not meet the requisite standard we will remedy by replacement with another mentor.  

    Bonus Mentoring Sessions All free bonus sessions are subject to the above term and condition number 16 and must be taken within 30 days of the attended workshop date. All sessions not taken within this time frame become forfeit.

     17. Disclaimer

    The participant is entirely responsible for hiring the services of any of the coaches displayed on this website and understands that none of the coaches are employees of Achievement Specialists Ltd. The participant hires the services of the coach independently of Achievement Specialists Ltd. and is responsible for due diligence when hiring the coach. This disclaimer includes both coaches selected by the participant and coaches selected by Achievement Specialists Ltd.

    The participant fully absolves Achievement Specialists Ltd for any liability whatsoever. The participant agrees to indemnify and keep indemnified Achievement Specialists Ltd from and against any and all liability and loss damage (whether civil or criminal) suffered this also includes legal fees or costs incurred by Achievement Specialists Ltd resulting from a breach of this agreement by the participant his or her employees or agents. Achievement Specialists Ltd has not made any representation to guarantee success as a Life Coach of any participant in any of the courses/coaching/mentoring supplied by Achievement Specialists.

    18. Participant Numbers

    Achievement Specialists Ltd reserves the right to increase and/or decrease the participant numbers as it sees fit and the participant agrees to indemnify and keep indemnified Achievement Specialists Ltd from and against any and all liability and loss damage (whether civil or criminal) suffered this also includes legal fees or costs incurred by Achievement Specialists Ltd resulting from a breach of this agreement by the participant his or her employees or agents as a result of changes made. 

    19. Participation of Achievers Club

    All the details of this particular (19) Term and Condition are reproduced in the Achievers Club as a reminder for you and for your ease of reading and comprehension. Achievement Specialists Ltd, reserves the right to revoke your access to this area and the participant fully absolves Achievement Specialists Ltd for any liability whatsoever. The participant agrees to indemnify and keep indemnified Achievement Specialists Ltd from and against any and all liability and loss damage (whether civil or criminal) suffered this also includes legal fees or costs incurred by Achievement Specialists Ltd resulting from a breach of this agreement by the participant his or her employees or agents.

    Posts, files, content, comments and other communications. Users of the Achievement Specialists Ltd web sites (including www.ahievementspecialists.co.uk) may post, questions, comments, communications in the forum; and files or other information in the downloadable area, as long as the content is not objectionable, illegal, obscene, abusive, threatening, defamatory, invasive of privacy. Infringement of intellectual property rights, will not be tolerated, nor will political campaigning, commercial solicitation, chain letters or any form of spam. Impersonation of any person or entity will not be tolerated, nor will any attempt to otherwise mislead as to the origin of any content. Achievement Specialists Ltd reserves the right and not the obligation to remove or edit any content.

    If you do post content or submit files or other material, you grant Achievement Specialists Ltd and its affiliates a non-exclusive, royalty-free and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and Achievement Specialists Ltd and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose.

    You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Achievement Specialists Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Achievement Specialists Ltd policies or guidelines and will not cause injury to any person or entity and the content or material is not defamatory. You agree to indemnify Achievement Specialists Ltd and its affiliates for all claims brought by a third party against Achievement Specialists Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.

    You agree that your participation in the Achievement Specialists Ltd web sites is entirely at your own risk and that you carry out your own "Due Diligence" on any fact or material that is contained in a posting, comment, offer of service or supply file or other communication and indemnify Achievement Specialists Ltd against any loss consequential or otherwise that you may suffer as a result of participating in any website owned or operated by Achievement Specialists Ltd.

    20. Changes to Terms & Conditions

    Achievement Specialists Ltd reserves the right to update these terms and conditions as it sees fit and the participant agrees to indemnify and keep indemnified Achievement Specialists Ltd from and against any and all liability and loss damage (whether civil or criminal) suffered this also includes legal fees or costs incurred by Achievement Specialists Ltd resulting from a breach of this agreement by the participant his or her employees or agents as a result of changes made. It is the responsibility of the participant to keep up to date with the current terms and conditions which will at all times be displayed on the website.

    21. Miscellaneous

    This Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of England and the English Courts shall have non-exclusive jurisdiction in connection with any disputes that arise between you and us. You may not assign or novate or otherwise dispose of this Agreement, by operation of law or otherwise. We shall be entitled to assign or novate this Agreement without your consent. We shall be entitled to sub-contract our obligations and responsibilities under this Agreement to any third party without your consent. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. Notwithstanding any other provision in this Agreement, nothing in this Agreement is intended to confer on any third party any right to enforce any terms of this Agreement (save for any assignee of ours).

    22. Placing An Order

    Placing an order, including taking of payment, does not constitute acceptance of the order by Achievement Specialists Limited. Achievement Specialists Limited reserves the rights to refuse an order and in this event a full refund will be issued. 

    23. Delivery Process/Procedures

    Course materials
    Delivery will vary according to the course and all pre course work will be sent electronically. Manuals/workbooks will be collected on the workshop part of the course. Distance Learning Diploma materials will be sent by courier.

    Downloadable Programmes
    Automatic electronic delivery to designated email address. It is your responsibility to ensure your email address details are correct at time of purchase and for the duration of any programme purchased

    Products 
    All products will be subject to postage and packaging costs and posted first class or by courier. Therefore delivery within 3-5 working days

    24. Complaints & Disputes

    Complaints
    We have a robust complaints procedure. If you have a complaint about our services please contact the office who will send you the necessary information and forms to proceed with your complaint.

    Disputes
    If you feel that we have not resolved your complaint to your satisfaction you can contact International Authority for Professional Coaching & Mentoring https://coach-accreditation.services/contact/ or alternatively you can visit http://ec.europa.eu/consumers/odr/ which is an online dispute resolution website to help you